Frequently Asked Questions

This Agreement was last modified on 18th November 2018

Shipping FAQ

What Shipping Methods Are Available?

USPS, Fedex, DHL, e-Packet, EUB , Canada Post

How Long Will it Take To Get My Package?

Orders takes 7 up to 14 days to most countries, delay might occur during hot seasons

How Do I Track My Order?

Get your order ID ready, enter the order ID through “Track my parcel” or Contact us and we will update you

How Do I Place an Order?

Whenever you are ready to check out, click on top right “My Cart” , revise your order and proceed with the check out procedure.

How Should I to Contact if I Have Any Queries?

You can email us at: info@bekilole.net or use through: “Contact us“page

Do I Need an Account to Place an Order?

No, You can check out as a guest or as registered account.

Orders FAQ

How to cancel an order?

For canceling an order which has not been shipped, please contact us as soon as possible.

If you just received a confirmation email as your order been shipped, you still can cancel the order and request a refund, which will automatically return to your payment account within 24 hours (Excluding bank transaction processing)

Can i cancel an order showing as shipped?

Orders whose parcels have already been shipped can not be canceled. You may contact us and we will guide you whether to refuse it and we will handle the return and refund, or our customer service may ask you to follow with return procedure .

Do I have to pay VAT or other charges on my order?

We do not charge our customers with any additional fees or taxes. However, you may still have to pay the following ones:

– Bank transfer charges;

– PayPal recharging fees;

– Customs and import duties;

– VAT;

If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling our products in other countries.

What can I do if fill in the wrong address?

Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.

How can I receive assistance for placing an order?

All types of orders:

If you require any assistance for placing an order on our website, please refer to the placing an order section of our new user guide.

Wholesale or drop-ship orders:

If you want to place a wholesale or a drop-ship order, please do not hesitate to contact us to receive a price quotation. You can also email us at wholesale@bekilole.net

Why was my order canceled and my payment refunded?

– The full name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.

– One or more of the products contained in your order were out of stock. If we do not receive a response from you within 5 days after contacting you for the first time, we will send you a refund of your purchase.

Return FAQ

How to return an order delivered damaged?

If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.

How to return a defective item?

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

– This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

  • Order ID
  • Photos of the front and the back of the package or box;
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;

Upon confirming, partial refund/full refund/return will be issued after confirming with the buyer.

When is your order is eligible for return?

Your order is eligible to return within 30 days of receiving your parcel.

How to return incorrect item received?

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

  •  Photos or a video of the incorrect item;
  • Photos or a video showing the problem occurred with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

How to return unsatisfactory products?

If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.